Matsumoto Marunouchi Hotel

They were so kind. I booked the wrong day - somehow I booked the day before we actually arrived. But they very kindly let me stay for the night I needed and gave us an upgrade to a bigger room at no extra cost.

the hotel is situated close to everything you need in Matsumoto. The room was big and comfortable, the shower had really good water pressure and in general we enjoyed our stay!

Lovely staff, gave us a free upgrade to a fabulous corner room. Thanks for the hospitality!

Matsumoto is quite a small town (at least the touristy parts) and this hotel is located a short walk from the train station and most places you are likely to visit. There are a bunch of restaurants around, but many of them seem to require reservations (ar just don't want English speaking tourists, considering that a few who turned me down were near empty). The area is dead quiet at night. The check in was a breeze thanks to Izumi and Saki who were both very helpful and spoke impeccable English. Even staff who didn't speak English (or were simply reluctant to do so) really went above and beyond to help. After having stayed in more modern looking hotels in Japan, the room interiors at Matsumoto were almost quaint which was nice for a change. It's also the only hotel I can think of which had an English manual for the remote controls for the TV and AC with buttons in Japanese, which is some lovely attention to detail. The bed was comfortable and the room of course impeccably clean. If I ever come back to Matsumoto there is no doubt that I'll stay here again. The quality in relation to the cost is amazing.

Our room was very comfortable and had views of the mountains in the distance. We also liked the fact that most of the places of interest in Matsumoto city were within easy walking distance of the hotel. We also noticed that the reception desk displayed flags of the non-Japanese nationalities staying at the hotel on a given day.